|Accenture Digital Government Survey, 2014|
Citizens are overwhelmingly satisfied with Utah's online services as are businesses that utilize our online services (over 90%). Obviously, the poor implementation of services associated with the Affordable Care Act have impacted these numbers at a national level. Failed websites and digital infrastructure at the federal level and in many states have eroded public satisfaction levels far lower than they have typically been. At the same time, Utah has a much higher ratio of services online than many states which has helped produce higher levels of public satisfaction. I think we are seeing very similar impacts now in states like Hawaii who are working to move more of their service portfolio online.
Here is a look at business satisfaction as surveyed recently by the CPPA of three states.
We need to get together in the US and accept the challenge laid down by Francis Maude and make a united and concerted effort to improve digital government service in this country.
Hawaii has faced this problem head on in the last 2-3 years and made a huge amount of progress. Check out this video which served as a "call to action"